Support
Quick answers to the most common questions. Can’t find yours? Write to contact@cultivaeapp.com.
The app
What is Cultivae?
A daily companion for your faith. Every day: a verse, a devotional, a moment of prayer and a place to write what God spoke to you, inside journeys for every season of life.
Do I need an account?
No. Cultivae works without an account and offline: everything stays on your phone. An account is optional and is used for backup and for using another device. Sign in with Apple, Google or email (with a code, no password).
Which Bible translations are included?
In English, the World English Bible. In Portuguese, the Tradução Brasileira and the Bíblia Livre. Switch translations at the top of the reading screen.
Are the devotionals written by AI?
No. Devotionals and journeys are written and reviewed by people. Separately, the app has an optional assistant for Bible questions, always labelled as such.
How does Walk together work?
On a journey screen, tap Walk together and send the invite (a link or a 6-character code). The other person sees only your first name, the journey day and whether you finished today. Encouragement comes from a list, with no free-text messages. Either of you can end the pair anytime.
I found a mistake in a text
On reading and devotional screens, tap Report an error in this text. You can also write to contact@cultivaeapp.com.
Subscription
How much does it cost?
Cultivae is a paid app with a monthly or annual subscription. The price is shown by the store, in your local currency, before you confirm. The annual plan starts with a 7-day free trial, and we remind you 2 days before it ends.
How do I cancel on iPhone?
- Open Settings and tap your name.
- Tap Subscriptions, then Cultivae.
- Tap Cancel Subscription.
Shortcut: apps.apple.com/account/subscriptions. Deleting the app does not cancel the subscription.
How do I cancel on Android?
- Open Google Play and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Choose Cultivae and tap Cancel subscription.
Shortcut: play.google.com/store/account/subscriptions. Uninstalling the app does not cancel the subscription.
I switched phones. Do I lose my subscription?
No. On the new device, sign in with the same Cultivae account or tap Restore purchases with the same App Store or Google Play account.
How do I get a refund?
Payments are handled by Apple or Google, and refunds are requested from them: on iPhone at reportaproblem.apple.com; on Android from your Google Play order history.
Your data
Where are my journal and prayers stored?
On your phone. We have no access to them. They only leave the device if you turn on backup, which is optional and asks for your permission first.
How do I move my walk to a new phone?
On the old phone, create an account and turn on backup in Profile › Settings › Privacy. On the new one, sign in with the same account.
How do I export my data?
In Profile › Settings › Privacy › Export my data. The app creates a file with everything on the device (and in your account, if you have one).
How do I delete my account?
Right in the app, in Profile › Settings › Account › Delete my account. See the steps on Delete account.
Get in touch
Write to contact@cultivaeapp.com, including for personal data requests (GDPR/LGPD).
contact@cultivaeapp.com